Online Shopping Terms and Conditions
The owner of the e-shop Frownies.ee (hereinafter "e-shop") is Magusaekspert OÜ (commercial registry code: 12388908, address: Väike-Kaare tee 35, Viimsi 74020, Estonia).
The shopping terms and conditions apply to purchases made in our e-shop.
The products sold in the e-shop are shown together with their prices. The prices are indicated in euros (€ ). The price does not include the delivery charge.
The delivery charge depends on the purchaser's location and the delivery method chosen. The delivery charge is displayed to the purchaser at the time of placing an order.
Product information is shown for each product on the relevant product page in the e-shop.
Placing an Order
To order a product, please add the chosen product to your shopping cart. To confirm your order, you are asked to fill in the required data fields and choose the preferred method of delivery. You will then be displayed the grand total sum of your order that can be paid via an internet banking bank link, by Visa or Mastercard credit card, or by regular bank transfer.
The sales contract is deemed to have been entered into upon the receipt of the amount payable to the bank account of Magusaekspert OÜ.
When the goods ordered cannot be supplied due to items being out of stock or for other reasons, the purchaser shall be notified as soon as possible and the money paid (including delivery charges) shall be returned without delay, but not later than 14 days from the date of notification.
The goods are delivered to Estonia.
The delivery costs shall be borne by the purchaser and the relevant charge is indicated for each method of delivery.
In general, deliveries to Estonia reach their destination within 2 to 3 working days after the sales contract has been entered into.
In exceptional cases, the seller has the right to deliver the goods in 45 calendar days at the latest.
Right of Withdrawal
The purchaser has the right to withdraw from the sales contract entered into in the e-shop within 14 days of the receipt of the order.
[The purchaser's right to withdraw might not exist in the case of some products. Such products and services have to be listed and must be in compliance with the conditions set out in section 53(4) of the Estonian Law of Obligations Act.]
The right of withdrawal does not exist, if the purchaser is a legal person.
To be entitled to a 14-day return period, the goods ordered must not have been used or handled in a way other than what is necessary to establish the nature, characteristics and functioning of the goods in a manner that is allowed in a physical shop.
If the goods have been used for a purpose other than what is necessary to establish the nature, characteristics and functioning of the goods or if the goods display signs of wear or deterioration, the e-shop has the right to decrease the amount to be refunded according to the diminished value of the goods.
To return the goods, you need to submit an application for withdrawal from the sales contract. The form can be obtained here (application for withdrawal) and must be sent to the e-mail address firstname.lastname@example.org 14 days after the receipt of the goods at the latest.
The costs relating to the return of the goods shall be borne by the purchaser, except in case the return is due to the fact that the goods delivered were not that which were ordered (e.g. wrong or defective item).
The purchaser has to return the goods within 14 days after submitting the application for withdrawal or provide evidence that the goods have been handed over to a carrier within the above period of time.
Upon receipt of the returned goods, the e-shop shall refund to the purchaser immediately but not later than 14 days after the receipt of the application for withdrawal all the payments received from the purchaser under the sales contract.
The e-shop may refuse to make refund payments until the goods constituting the object of the sales contract have been returned or until the purchaser has provided evidence of having sent back the goods, whichever is earlier.
When the purchaser has explicitly opted for a method of delivery other than the least expensive method of standard delivery offered by the e-shop, the e-shop is not required to reimburse the purchaser for the costs which exceed the costs relating to the standard delivery method.
The e-shop has the right to withdraw from the sales contract and request that the purchaser returns the goods, if the price displayed in the e-shop is, due to a technical error, considerably lower than the market price.
Right to File Complaints
The e-shop is liable for any lack of conformity of the goods sold to the purchaser which already existed at the time of delivery and which becomes apparent within two years as of the date of delivery of the goods to the purchaser. It is presumed that any lack of conformity which becomes apparent within six months as of the date of delivery of the goods to the purchaser already existed at the time of delivery. The burden of proof in the rebuttal of such a presumption lies with the e-shop.
At the latest within two months after a lack of conformity becomes apparent, the purchaser has the right to notify the e-shop of it by sending an e-mail to the following address: email@example.com
The e-shop is not liable for any lack of conformity that comes into existence after the goods have been delivered to the purchaser.
If the goods purchased from the e-shop lack conformity and the seller is liable, the e-shop shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the e-shop shall reimburse the purchaser for all payments made in relation to the sales agreement.
The e-shop shall respond to the consumer's written complaint in writing or in a format which can be reproduced in writing within 15 days.
Direct Marketing and Personal Data Processing
The e-shop uses the personal data provided by the purchaser (including phone number, address, e-mail address, bank details) only for the processing of the order and delivery of goods to the purchaser. The e-shop shall transmit the personal data to a carrier for the purpose of the delivery of goods.
The e-shop shall send newsletters and offers to the purchaser's e-mail address only if the purchaser has subscribed to them by providing their e-mail address on the website and confirmed their wish to receive direct mail notifications.
The purchaser may at any time unsubscribe from such offers and newsletters by notifying us of their wish by e-mail or by following the instructions given in the e-mail marketing message.
Resolution of disputes
All complaints concerning the e-shop should be sent to the following e-mail address: firstname.lastname@example.org
In case the purchaser and the e-shop fail to settle the dispute by agreement, the purchaser may file a petition for resolution to the Consumer Disputes Committee. To read about the procedure and to file a petition please click here. The Consumer Disputes Committee is competent to settle disputes arising from the sales contract entered into between the purchaser and the e-shop. The resolution of the purchaser's complaint at the Committee is free of charge.
The purchaser may make a complaint through the European Union online dispute resolution platform.